Online Reputation Management for a small business is about how you monitor, review, and respond to what is said about your local business on the web. Anybody doing business on the Internet can be subject to both good and bad publicity. Good publicity for our business is something we all strive to earn and maintain, but sooner or later you’re going to brush up against negative publicity. The fact is you need to deal with both appropriately and quickly. Here are some pointers for you.